Shipping policy

At Core Loom Supply, we understand that bathroom essentials are often purchased for a specific reason: replacing a worn item, refreshing a room, organizing a household, or completing a home improvement project.

Whether you are ordering bathroom accessories, cleaning essentials, mats, or other household products, we aim to make the shipping process understandable from checkout through delivery.

This Shipping Policy explains our shipping fees, order processing procedures, estimated delivery times, tracking information, and how we handle delivery concerns.

4.1 Shipping Coverage

Our stated shipping terms apply to eligible orders shipped within the United States.

Shipping availability may depend on the destination address, product characteristics, carrier restrictions, and fulfillment capabilities.

If a destination cannot be served, we may contact the customer before dispatch or cancel the order and issue an appropriate refund.

4.2 Shipping Charges

Our shipping fee structure is based on the merchandise subtotal before applicable taxes and other charges.

The applicable shipping charge will be displayed during checkout before the order is submitted.

Free shipping applies to eligible orders meeting the stated threshold. Optional expedited shipping or special carrier services are not included unless expressly indicated.

4.3 Order Processing Time

Most orders are expected to require approximately 1–3 business days for processing before dispatch.

Processing may include:

1. Payment confirmation.

2. Order verification.

3. Inventory review.

4. Product preparation.

5. Packaging and shipment labeling.

6. Handover to the shipping carrier.

Business days generally exclude weekends and applicable public holidays.

During holidays, high-volume periods, or unexpected operational interruptions, processing may take longer.

4.4 Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 3–7 business days, depending on the destination and carrier service.

The combined estimated time from order placement to delivery is generally around 4–10 business days, excluding exceptional delays.

These timeframes are estimates rather than guaranteed delivery dates.

4.5 Tracking Information

When tracking is available, shipment information will be sent to the email address associated with the order.

A tracking number may be generated before the carrier records its first physical scan. As a result, tracking information may not update immediately after dispatch.

Customers should use the tracking link to monitor shipment progress.

4.6 Accurate Delivery Information

Customers are responsible for providing complete and accurate shipping information.

Before submitting an order, please verify:

• Recipient name.

• Street address.

• Apartment, suite, or unit number.

• City.

• State.

• ZIP code.

• Any additional delivery instructions requested at checkout.

If you notice an error, contact us promptly at [email protected].

We will make reasonable efforts to correct an address before dispatch. Once a package has entered the carrier network, address changes may be restricted or unavailable.

4.7 Multiple Shipments

Orders containing multiple products may be divided into separate packages when required by inventory, packaging, or fulfillment arrangements.

Each package may have its own tracking number and delivery date.

4.8 Delays and Unexpected Events

Delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather.

• Carrier service interruptions.

• Holiday shipping volume.

• Transportation delays.

• Incorrect or incomplete addresses.

• Local delivery restrictions.

• Other unexpected events.

If a shipment is delayed beyond its reasonable expected delivery window, contact us with your order number so we can review available tracking information and appropriate next steps.

4.9 Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please check:

• Your front door or designated delivery area.

• Mailroom or parcel locker.

• Household members.

• Building reception or management.

• Nearby areas where the carrier may have placed the package.

If the package remains missing, email [email protected] with your order number and delivery details.

We will review the available information and, where appropriate, coordinate with the carrier or consider a replacement or refund.

4.10 Damaged Deliveries

If your package arrives visibly damaged, please retain the packaging and take photographs of the outer parcel and affected merchandise.

Contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

We will review the matter and determine an appropriate resolution under our Return and Refund Policy and applicable law.

4.11 Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or a package missing an expected component, please provide:

• Order number.

• Product name.

• Description of the discrepancy.

• Photographs, where available.

We will investigate the fulfillment record and provide instructions for a replacement, refund, return, or other appropriate resolution.

4.12 Refused or Undeliverable Packages

Packages may be returned to us if an address is invalid, delivery cannot be completed, or a shipment is refused or unclaimed.

We may contact the customer to discuss reshipment or refund options, depending on the circumstances and applicable law.

Additional shipping fees for reshipment may apply where permitted by law if the issue resulted from incorrect information supplied by the customer.

4.13 Contact Information

For shipping questions, tracking assistance, or delivery concerns:

EGLA SUAREZ OD, LLC 1205 Powerline Rd Pompano Beach, FL 33069 United States

Email: [email protected] Contact Person: JESSICA NOEL KIRKPATRICK