Refund policy
At Core Loom Supply, we believe that a well-kept bathroom is created through thoughtful choices, dependable essentials, and the small details that make everyday routines more comfortable. Bathroom products are not merely decorative additions; they help maintain cleanliness, organize personal spaces, and bring a sense of order to one of the most frequently used areas of the home.
We understand that an online purchase may occasionally fall short of expectations. A product may not fit the intended space, its appearance may differ from a customer's preference, or an item may arrive damaged or incomplete. This Return and Refund Policy explains how customers can request a return, exchange, replacement, or refund and what conditions apply to each process.
This policy applies to purchases made through https://www.coreloomsupply.shop/ , operated by EGLA SUAREZ OD, LLC.
1.1 Return Period
Customers may request a return within 30 calendar days after the date of delivery.
The return period begins when the shipment is recorded as delivered. We encourage customers to inspect their orders promptly after arrival so that any concerns can be identified and reported without unnecessary delay.
1.2 General Return Eligibility
To qualify for a standard return, merchandise should satisfy the following conditions:
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The product is unused and remains in its original condition.
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It has not been installed, modified, washed, or exposed to conditions that materially affect its resale condition.
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Original packaging, accessories, components, and included materials are returned where applicable.
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The item is free from stains, odors, residue, or damage caused after delivery.
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The customer provides an order number, receipt, or other reasonable proof of purchase.
Because bathroom products may come into contact with moisture, cleaning agents, and personal-use environments, product condition is especially important when evaluating returns.
A return request is subject to review. Submission of a request does not automatically constitute approval.
1.3 Product-Specific Return Considerations
Bathroom Accessories
Bathroom accessories should be returned unused, uninstalled, and with all supplied components. Products showing scratches, adhesive residue, installation marks, or damage caused by handling may not qualify for a standard change-of-mind return, where permitted by law.
Bathroom Mats and Soft Goods
Mats, liners, fabric accessories, and similar products should be unused, unwashed, and free from moisture, stains, detergent residue, or other signs of use.
Cleaning and Hygiene Products
Products intended for cleaning or personal hygiene should remain unused and unopened where applicable. Items exposed to bathroom surfaces, cleaning chemicals, or unsanitary conditions may be excluded from ordinary preference-based returns, where permitted by law.
Other Bathroom Merchandise
For other products, customers should retain original packaging and included accessories and avoid installation or modification until they have confirmed that the item meets their needs.
These product-specific conditions do not eliminate any rights relating to defective, damaged, misdescribed, or incorrectly supplied merchandise.
1.4 Items That May Not Qualify for Standard Returns
To the extent permitted by applicable law, the following may be excluded from ordinary change-of-mind returns:
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Merchandise identified as final sale.
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Customized or personalized products.
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Products that have been used, installed, washed, or altered.
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Items damaged after delivery through misuse or improper care.
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Products returned without essential components.
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Merchandise whose condition has materially changed because of customer handling.
Any such exclusion remains subject to applicable consumer protection requirements and rights that cannot legally be waived.
1.5 How to Request a Return
To initiate a return, contact our customer service team:
Email: [email protected] Contact Person: JESSICA NOEL KIRKPATRICK
Please include:
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Your full name.
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Order number.
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Email address used at checkout.
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Product name or description.
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Reason for the return.
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Photographs if the product is damaged, defective, incomplete, or incorrect.
Our team will review the request and provide return instructions if it is approved.
Please do not mail merchandise before receiving return instructions. Unannounced packages may be delayed or difficult to associate with the correct transaction.
1.6 Return Address
Approved returns should be directed to the following address, subject to the instructions provided by our team:
EGLA SUAREZ OD, LLC 1205 Powerline Rd Pompano Beach, FL 33069 United States
Customers should retain the return tracking number and shipping receipt until the return is resolved.
1.7 Damaged, Defective, or Incorrect Merchandise
We take reasonable care when preparing and dispatching orders. However, products may occasionally arrive damaged, defective, incomplete, or different from what was ordered.
If this occurs, please contact us within 7 calendar days after delivery, where reasonably possible.
To help us investigate, provide:
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Order number.
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Description of the problem.
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Photographs of the affected product.
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Photographs of the shipping packaging, if damage is visible.
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Details of missing or incorrect components.
After reviewing the information, we may arrange a replacement, exchange, refund, or another appropriate remedy.
For confirmed damage, defects, or fulfillment errors attributable to us, we will provide reasonable return instructions and will not require customers to pay return shipping costs for the approved resolution.
1.8 Refund Review
When an approved return is received, we will inspect the merchandise and notify the customer of the review outcome.
Approved refunds will generally be issued to the original payment method.
The refund amount will reflect the applicable purchase price and any additional amounts required to be refunded under applicable law.
Original shipping charges, if any, are not automatically refundable for ordinary change-of-mind returns unless required by law or otherwise approved.
1.9 Refund Processing Time
After the returned merchandise is received and approved, please allow approximately 5–10 business days for internal refund processing.
Your payment provider, bank, or card issuer may require additional time to display the credit.
The final posting time depends on the payment method and financial institution.
1.10 Return Shipping Costs
For standard returns resulting from personal preference, product selection, or change of mind, the customer is generally responsible for return shipping costs.
For approved returns involving confirmed defects, transit damage, or incorrect fulfillment attributable to us, EGLA SUAREZ OD, LLC will provide reasonable return shipping arrangements or another suitable resolution.
We recommend using a trackable shipping service and keeping the shipping receipt until the matter is closed.
1.11 Exchanges and Replacements
If you would prefer an exchange instead of a refund, contact us before sending the original item back.
Exchanges are subject to inventory availability. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.
Before requesting an exchange, please review the product's dimensions, materials, color, installation requirements, and intended use.
1.12 Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to cancel orders that have not entered fulfillment or been handed to a carrier.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the return process may apply after delivery.
1.13 Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect or incomplete address supplied at checkout, we may contact the customer to discuss reshipment or refund options.
Additional shipping fees may apply to reshipment where permitted by law and where the delivery issue was not caused by our fulfillment error.
1.14 Florida Consumer Protection
This policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including Florida's Deceptive and Unfair Trade Practices Act under Chapter 501, Part II.
Nothing in this policy is intended to waive any consumer right that cannot legally be waived.
1.15 Contact Us
For questions about returns, refunds, exchanges, or replacements:
EGLA SUAREZ OD, LLC 1205 Powerline Rd Pompano Beach, FL 33069 United States
Email: [email protected] Contact Person: JESSICA NOEL KIRKPATRICK